Exemplary customer service!
Another local Golden, CO locksmith referred me to Clint at Colorado Security Products, after calling several other companies who would not even talk to me unless I needed a high-dollar emergency mobile lockout service.
I left a VM asking where I could get these key blanks cut, and Clint promptly called me back. He patiently explained how these keys are cut. It requires a very expensive milling machine to do properly, which few independent locksmiths outside dealerships own. (I do believe he can provide this cutting service when required, but outsources it to someone who has the machine.) He also explained why these machines will get more rare: as cars evolve to having pushbutton starters and proximity fobs in your pocket to open them, these milling machines will become obsolete as a typewriter.
I recently called this company to find out what it would take to get the alarm working that was in my house when I moved in. I had previously contacted several other companies for quotes on the service, as well as what the monitoring fees would be. The woman who answered was pleasant, and set up an appointment for that very afternoon. A salesman came out, and did a thorough job of going through my house and giving me options, depending on what I wanted to spend. Turns out, technology is such these days that I was able to purchase this upgrade for a minimal cost that would allow me to manage my home alarm system right from my smart phone! I thought that was very cool, as the other companies did not mention that, and they were quoting me more then these prices just to hook up what I already had. And what made this deal even better is that they offered a huge discount if I paid for my monitoring for a year in advance - and there was no contract! The price was less then half of what I had found in research of other companies, and I can cancel at anytime. I was thrilled! The technician came out as scheduled, and was friendly, knowledgeable, and completed the service quickly. I will be recommending this company and this service to my friends and family.
That level of professionalism is rare in 2017. It tells me that customer service is as or more important that maximizing profit for Colorado Security Products. How very rare. So Clint gets my enthusiastic five-star YELP, and I look forward to using his company for any future lock work I may require.
So Clint advised me to acquire the spare blanks and get them cut (probably at a Toyota dealer, who does not rip off its customers as routinely as Lexus does) sooner rather than later if I wanted key-loss-worry-free ownership of the car. He was providing this information for free to educate a potential customer who would not be buying those blanks from him or having him cut them.
Purchasing a new (to me) used 2009 car with sidewinder type keys (typically misnamed laser keys) I wanted to acquire additional master and emergency access keys and have them cut, so I could avoid for the life of the car any chance of a lockout, or pay the ridiculous amounts Stevinson Lexus charges for these. Not only did the dealer tell me that they could no longer order the emergency access (flat, wallet-style) keys for an 8 year old car, but they would charge me $40 each to cut them if I could find blanks on the internet. Really, Stevinson???
Do not provide diverse range of security products, Disappointed.
Their tech came to my house and he stepped on my dog not once but three times. He then told me that my door was warped and that he didn't do doors so I was left scratching my head but he did lighten the mood by telling some very humerous jokes about 9/11 but I forgot them already but very funny.
Great Company to work with! We appreciated the great communication, customer service and attention to our needs to get a job done quickly. Hope to forge a working relationship in the future with this company as we order door hardware from time to time.
Colorado Security Products Locksmith Services is a US Locksmith based in Lakewood, Colorado. Colorado Security Products Locksmith Services is located at 11805 W Colfax Ave, Lakewood, CO 80215, USA.
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