Rented a compact and was upgraded to 2017 vehicle with less than 1500 miles on it. Drove cross country. No hidden fees. Dropped the auto off while the location was closed with no issue. Deposit was returned to my bank account a few business days later. Great experience all around
I just spent nearly 4 months in one of their rental cars and I have no complaints about the experience. They worked seamlessly with my insurance company and even extended the contracted rate when the coverage had ended. Pick up and drop off of the vehicle was quick and easy. Their driver was out with another customer when I dropped off my car so they called me a Lyft. I would definitely recommend and see them for future rental needs.
During the chaos created with the hail damages everyone was experiencing, I had a devastating car accident that left me with no car. My insurance set me up with Hertz and they called me within 30 minutes after I set up a claim with my insurance. I arrived 30 min prior to their open time the next morning and even though it was early, they helped me rent a car and be on my way. These poor people were so tired and stressed and I let them know I appreciated their hard work helping clients rent cars and receiving several truck loads of cars simultaneously. I didn't like the car I rented so I returned the same day after work and switched cars with no hassle. The staff are friendly and helpful. I think no matter what your situation they are people and walking in irritated and taking it out on them is not conducive to a good experience on either end. Everyone has bad days, everyone. I am fortunate to have had a good experience. I treated them with respect and patience while waiting my turn during a tense time where they were overwhelmed with many customers in a bad situation. They have to warn you about certain situations like toll road information and insurance and other important issues that you should know which takes a little time but it is important information you should know prior to driving away. I applaud them for informing me of possible uncomfortable situations that may arise especially with toll roads that I wasn't aware of. Courtesy and respect should come from both parties, customer and staff member. They already know that you are renting a car due to a bad situation and upset and frustrated, hopefully being calm and patient will help you and them get a rental for you that works best quickly and painlessly. Thank you to the staff at the Colfax in west Lakewood! You all deserve a raise and a relaxing vacation!
I rented a car from this location in Lakewood, CO - drop off in Texas. I arrived about 20 minutes before the Lakewood Hertz office was supposed to close. I had troubles with my credit card on my reservation and therefore was on the phone waiting for answers from my card company for a very long time. Because of this, I held up three of the staff members a bit over 30 minutes from when they were supposed to close. Even though they were all getting out of work late because of me, they continued to be incredibly patient with me and extremely kind and helpful. They were very understanding of my situation and helped me with a genuine smile instead of being annoyed that I had kept them at work late. Mark was the agent who originally helped me with my reservation as well as with my pick up. He was very helpful and provided excellent customer service both on the phone a couple days prior to my pick up and when I arrived to pick up my rental. I was having a really stressful week and he made this process much easier for me. I am forever grateful! Good customer service goes a long way.
Jaime is amazing! Jaime takes really good care of his customers he got us In and out quickly and very through.Best customer service ever. A customer for life.
Hertz Rent A Car is a US Car Rental based in Lakewood, Colorado. Hertz Rent A Car is located at 11510 W Colfax Ave, Lakewood, CO 80215, USA.
Please contact with Hertz Rent A Car using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Hertz Rent A Car opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.