Sale people are friendly and helpful, prices are reasonable. The store is always clean. Products I buy most often are usually available.
Very knowledgeable staff. They're awesome because they were going to stop carrying my mom's turtle food because not a lot of people bought it. My mom explained that she is disabled and this is the only place that carried it near the house. Being that her turtle had been eating this food her whole life, she really didn't want to change her diet. They agreed to order just enough for my mom and have it for her on the first of each month. Too awesome.
Incompetent. I only tried to use PetSmart because my pup needed a cut ASAP (its HOT out and her fur is so long) and every other groomer was booked like 3 weeks out. I made an appointment online for 6 pm. They close at 9 pm. The day of I get a call from the groomer asking if I can bring my dog in early (um, I have a job, there's a reason I booked the appointment at a time that was convenient for me.) I accommodated THEM and show up a 1/2 hour early. When I told them I wanted them to cut all of her hair, not just her eyes and toes, the groomer goes "Oh, NO NO NO I don't have time for that. I have this other dog in here". um, okay. I should have left right there, but I needed the hair out of her eyes. I asked how long it would take, and they said about 3 hours (what?) but okay so I left and planned my night for three hours. An hour later they call me and tell me she'll be ready in 15 minutes. I asked for more time and they go "well as long as you're here by like 8", when they originally told me 8:30. I get there and they had only cut her toes [very short], and then basically shaved her nose. There was NO style or shape to what they had done, and she did not look attractive at all. She looked like a fluffy poodle. I'd post a picture but I immediately cut around her head and mouth, myself, to even it out. I'm so upset I even considered at Petsmart, where they have no regard for the customer. I should have found a reputable neighborhood groomer in the first place. Never again. I already made her fix-up appointment with someone more expensive. I know it will be worth it.
I took my fur baby in for a haircut. This was my first time at this location. I always pay an extra $11 for the express. That way my baby could be out within an hour. She also doesn't have to be put in a cage for 4 hours. Anyways, I took her in at 3:30. I always stay there to wait . As I was waiting a groomer was brushing a dog's hair out so hard. I felt so bad for the poor dog. I wouldn't want my dog being treated like that. She must've saw me looking at her. So she took the dog to the back where I couldnt see her grooming him. My baby wasn't finished until 6. Her hair was so messed up. We asked her if she could fix her. She tried fixing her, But her hair still looked bad. I will never take my baby there again. And I wouldn't feel safe for anyone to take their babies there without being supervised from a far. I was disgusted with the way they were treating the dogs.
I wasn't very impressed with this location. The staff seemed like they didn't really want to be there and a little downtrodden. My boyfriend and I went there for crickets and what usually takes just a few minutes of waiting took longer. Now they're not allowed to dust the crickets in calcium? The associate who helped us was nice and explained that the crickets are fed a high calcium fortified diet, but the rest of the staff didn't appear to be too helpful.
Petsmart is a US Veterinary Care based in Lakewood, Colorado. Petsmart is located at 160 Wadsworth Blvd, Lakewood, CO 80226, USA.
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