I would not recommend this dealership to anyone.
When I signed the paperwork to finance my car they never collected my $1,000 down payment. I realized on the way home that they did not collect the cash from me, even though the signed paperwork indicated that I paid $1,000 cash down payment. I chose to be kind and honest and I decided to turn around to give them the $1,000 cash down payment. Joe stated that Alberto would have been responsible to pay that out of his own pocket because he failed to collect the payment and it was good I decided to return to give Alberto the cash. Alberto still hangs up on me when I call to make a payment. What kind of service is that?
They don't care if anything is wrong with your car. They just want your hard earn money. Bad business for families or just in general.
ORIGINAL POST: When they issue a new PassTime code after you make a payment it will expire a few days later which means they disable your car and you cant drive it--even if you are current on payments. I went to the location in person to pay because the phone number was disconnected. Yes, the phone number was disconnected. They would not accept my payment because they said the phone lines were down. I was able to make a payment a few days later, however, my PassTime code expired after 24 hours. When I called to speak to someone reguarding this issue I was told that my payment was late and that was why my Passtime code was only valid for 1 day. Its not my fault they werent able to process my payment because of the phone lines, and that is no excuse for my PassTime code expiring.
Very nice people, We have got ourselves a nice vehicle no issues yet. BUT......... you always have to bug them, call them like 20 times before they will answer their phone for a pass code after you make your payment. This is definitely inconvenient for us.
Their customer service sucks and they put a kill switch on your car for those who don't make timely payments. However, for those of us who do pay on time, it's difficult. For instance, when trying to make a payment or fax proof of insurance they are never available OR they answer the phone to put you on hold and then ask you to call back in x amount of time. I have personally been hung up on numerous times, had my payments applied to the wrong account and had my car shut off because of it. I really wish I didn't go to this lot and just paid a higher down payment elsewhere to avoid the headache of dealing with these people! Counting down the days when I can trade this car in!
This has been the most frustrating business relationship I have ever been involved with. When you call they put you on hold and forget about you, or just hang up on you. Most of the time the phone goes straight to voicemail. I have left several messages and never received a return phone call.
7/27/16 Update: My payment was due on Saturday 7/22/16. I called several times to make payment but could not get through. Left a voicemail. No response. They were closed on Sunday 7/23. Tried to call on Monday 7/24/16 to make a payment. I made 7 calls before anyone answered. I was placed on hold for 30 minutes and had to call back. Spoke with Alberto to make my payment. I did not receive my PassTime code. I tried to call back several times but no answer. Left a voicemail. No response. I was not able to drive to work on Tuesday 7/25/16 because I did not receive a PassTime code. Called back on Tuesday to ask for a code and the guy I spoke with hung up on me.
9/2/16
I have decided to document and post updates about my experiences with this company. Hopefully they will notice and make some changes with the way they conduct business because nothing else seems to work. Kent Shelton, please take notice to improve your customer relations in Lakewood.
Bought a jeep grand cherokee it didnt even last me a year and the transmisson broke after two previous times,this one time wont run forward or reverse
Made a payment on time and they did not send the PassTime code to me. Tried to call and remind them that they forgot to send the code and they would not answer my call. Left a voicemail and they will not return phone calls. My car was disabled over the weekend because Joe and Alberto failed, yet again, to do their job.
Avalanche Automotive is a US Car Dealer based in Lakewood, Colorado. Avalanche Automotive is located at 6100 W Colfax Ave, Lakewood, CO 80214, USA.
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